Overview
This Refund Policy explains when and how you can request a refund for paid features, subscriptions or in-app purchases on Aura Dating. It should be read together with our Terms & Conditions.
All amounts are processed in Indian Rupees (INR) unless stated otherwise.
When you can request a refund
- You were charged more than once for the same purchase (duplicate transaction).
- You were charged after cancelling a subscription before its renewal date.
- A paid feature you purchased was not delivered or did not function due to a verified technical fault on our side.
- The payment was made in error and the service has not been used.
Requests must be raised within 7 days of the transaction date.
What is not refundable
- Subscription periods that have already been partly or fully used.
- Purchases where the feature has been consumed (for example, boosts or one-time compatibility reports already generated).
- Dissatisfaction with astrological insights, matches received, or outcomes of conversations — these are guidance-based and cannot be guaranteed.
- Accounts terminated for breaching our Terms & Conditions or community rules.
- Free trials, promotional credits and gifted subscriptions.
How long a refund takes
Swipe the table to see all columns →
| Stage | Timeline |
|---|---|
| Acknowledgement of your request | Within 2 business days |
| Review and decision | Within 5–7 business days |
| Refund initiated to original payment method | Within 3 business days of approval |
| Credit reflected by your bank / card issuer | 5–10 business days after initiation |
Cancelling a subscription
You can cancel a subscription at any time from your account settings, or through the app store you purchased it from. Cancellation stops future renewals — it does not refund the current billing period, and you keep access to paid features until the period ends.
Purchases made through an app store
If you subscribed via Google Play or the Apple App Store, refunds are governed by that store’s policy and must be requested directly from them. We can help you with evidence for your claim, but we cannot process the refund on their behalf.
How to raise a refund request
Email us with the following details and we’ll take it from there:
- Registered email or phone number on your Aura account
- Transaction ID or payment reference
- Date and amount of the transaction
- Reason for the refund request
Changes to this policy
We may update this Refund Policy from time to time. The version published on this page at the time of your purchase is the one that applies to that transaction.